Sending money online with Hochelaga Pay is quick and easy. Just follow these simple steps:

• Create an account: Sign up on our website or download our mobile app and create your account.
• Verify your identity: Complete your profile and provide the necessary identification documents to comply with regulatory requirements.
• Add recipient details: Enter the recipient's information, including their name, contact details, and destination country.
• Choose the sending method: Select the desired payment method, such as debit/credit card or bank transfer, to fund your transaction.
• Review and confirm: Double-check all the details and verify the transaction amount. Once you're satisfied, confirm the transfer
• Track your transfer: Monitor the progress of your transaction through your account or the mobile app. You'll receive updates on the status of your transfer.

By following these steps, you can conveniently send money online with us and enjoy a reliable and secure money transfer experience.

Payment Options for Online Transactions:

• Debit/Credit Card: You can easily pay for your online transactions using your Debit or Credit Card. Simply provide the required card details during the payment process.
• Online Bank Transfer: Another convenient option is to make payment through an Online Bank Transfer. This allows you to transfer funds directly from your bank account to complete the transaction

Choose the payment method that suits you best and enjoy the convenience of sending money online.

We recommend checking the individual country page for specific delivery methods available, as they may vary depending on the destination. Generally, we offer cash pickup and bank transfer as common delivery methods for sending money. Cash pickup allows the recipient to collect the funds in cash from a designated location, while bank transfer enables direct deposit into the recipient's

To complete your money transfer with Hochelaga Pay, you may be required to provide the following identification documents:

• Proof of Identity (POI): This can be a valid government-issued identification document with your photo, such as a passport, driver's license, national ID card, or residence card.
• Proof of Address (POA): You may need to provide a document that verifies your residential address, such as a utility bill, bank statement, or government-issued letter.
• Additional Documents: In some cases, depending on the regulations and requirements, you may be asked to provide additional documents to support the source of funds or comply with anti-money laundering regulations.

The specific documents needed may vary based on your country of residence, the amount being transferred, and other factors.

We operate as an online platform, focusing on digital money transfers. We do not facilitate cash transactions, as our services are exclusively designed for online money transfers. With our secure and convenient online portal, you can send money electronically, ensuring a fast and reliable transfer experience. Enjoy the convenience of sending money online without the need for physical cash handling.

To collect the payment, the receiver will need to provide the following details:

• Transaction Code: This is a unique code provided by Hochelaga Pay Ltd for the specific transaction. It may be referred to as a payment number, PIN, or pin code. The receiver should have this code to present it during the payment collection process.
• Beneficiary's Valid CNIC-ID Card: The receiver should have a valid CNIC-ID card (Computerized National Identity Card) of the destination country. This identification card is used to verify the receiver's identity and ensure that the payment is being collected by the intended recipient.

It's important for the receiver to have both the transaction code and a valid CNIC-ID card to successfully collect the payment. These details help ensure the security and accuracy of the transaction.

If you would like to block your account, please send a request to compliance@hochelagapay.ca

When transferring money to a bank account, you may need to provide the following details for a successful bank deposit transaction:

• IBAN (International Bank Account Number): The IBAN is used in many countries and consists of alphanumeric characters. Its length can vary depending on the financial institution.
• BIC (Bank Identifier Code) or SWIFT: The BIC is a unique identification code for a specific bank. It is either 8 or 11 digits long and can contain both numbers and letters. The BIC is sometimes referred to as SWIFT (Society for Worldwide Interbank Financial Telecommunication)..

If your transaction status is currently under compliance review, has been cancelled, or is marked as incomplete, we kindly request you to check your email inbox. We may have sent you an email with the necessary information and instructions. In case any documents are required, please open the email and you will find a button to upload the requested documents directly in your profile. Click on the button to proceed with the document upload. If you have any further questions or need assistance, please don't hesitate to contact us.