Effortlessly Send Money from Canada

Once you have initiated a transaction, our team will review it within 5-10 minutes to complete the verification process. During this time, we will carefully assess the details provided and ensure compliance with regulatory requirements. This verification process helps us maintain the security and integrity of our money transfer services. We appreciate your patience during this brief review period, and rest assured that we strive to process transactions as efficiently as possible while maintaining the necessary security measures.

To add a new recipient to your Hochelaga Pay account, please follow these steps:

• Login to your Hochelaga Pay account using your credentials.
• Navigate to the "My Recipient" section or a similar option available in your account.
• Look for the "Add New Recipient" or a similar button/link and click on it.
• Fill in the required information for the new recipient, including their name, contact details, and bank account information if applicable.
• Double-check the entered information for accuracy.
• Once you have reviewed the details, click on the "Submit" or a similar button to save the recipient's information.

By following these steps, you can easily add a new recipient to your Hochelaga Pay account and initiate transfers to them as needed.

To update the details of a recipient in your Hochelaga Pay account, please follow these steps:

• Login to your Hochelaga Pay account using your credentials.
• Navigate to the "My Recipient" or a similar option in your account.
• Locate and select the recipient for whom you want to change the details.
• Look for an option to update the recipient's information and click on it.
• Update the necessary details such as the recipient's name, contact information, or bank account details if applicable.
• Double-check the entered information for accuracy.
• Once you have reviewed and made the necessary changes, click on the "Submit" or a similar button to save the updated recipient details.

By following these steps, you can easily change the details of a recipient in your Hochelaga Pay account and ensure that the information is up-to-date for future transactions.

The different status terms of your transaction(s) are as follows:

• OK: Your transaction has been sent for payout and will be credited to your beneficiary's account.
• Paid: The transferred amount has been received by your beneficiary.
• Compliance Hold: Additional details/documents are required from the sender to proceed with the transaction.
• Cancelled: The transaction has been automatically cancelled or cancelled at the customer's request.
• Incomplete: The user has not completed the transaction process.
• In Process: The transaction is currently under review, and the details/documents are being verified for further processing.

For any assistance, you can reach out to Hochelaga Pay through various channels. You can contact us via our website, utilize the in-app chat feature available on our iOS and Android applications, or send an email to info@hochelagapayltd.ca. Our team will be happy to assist you with any issues or concerns you may have.

When making a transaction, you have the following delivery methods available for your beneficiary to receive the money:

• Bank Deposit: You can choose to transfer the money directly to any commercial bank in the receiving destination country. This allows the funds to be deposited into the recipient's bank account for convenient access and management.
• Mobile Wallet: Another option is to send the money to your beneficiary's mobile wallet. This enables them to receive the funds directly into their mobile wallet, which can be accessed through a mobile app and used for various digital transactions.
• Cash Pick-up: If your recipient prefers to receive the money in cash, there are numerous cash pickup locations available. The receiver can visit a designated cash pickup point and collect the funds in person by providing the necessary identification and transaction details.

By offering these three delivery methods, Hochelaga Pay ensures flexibility and convenience for your beneficiary to receive the money in a way that suits their preferences and needs.